Need to cancel an order?
Please submit your request as early as possible. Cancellation depends on the current status of your order.
View My OrdersRequest a Cancellation
Request cancellation as soon as possible through the available order options or by contacting Flash Mart support.
Order Status Matters
Cancellation depends on whether your order is confirmed, packed, dispatched or handed to a delivery partner. A request does not guarantee cancellation.
Orders Already Processed
Some orders may no longer be cancellable once fulfilment has progressed. If cancellation is unavailable, support can explain any applicable alternatives or return options.
Refunds After Cancellation
If your cancelled order qualifies for a refund, the amount and processing time depend on the payment method, order status and applicable rules. Any confirmed timeline will be communicated to you.
Incorrect or Duplicate Orders
Placed an incorrect or duplicate order? Contact support promptly and provide your order ID so the team can check the available options.
Cancellation by Flash Mart
An order may need to be cancelled if a product is unavailable, payment cannot be verified or fulfilment is not possible. Applicable refund details or next steps will be communicated.
Related policies
We are here to help
Need cancellation assistance?
Keep your order ID ready when contacting our support team.
Cancellation and refund requests are reviewed according to order status and applicable policies. Contact Flash Mart if you need help.